Refund Policy

Token packs you buy on Blur, and what you spend tokens on: unlocking posts, tips, subscriptions, the Mystery Drop, boosts and AI Studio. Payments are processed by Stripe and charged in US dollars.

If you live in the EU or the UK, you can cancel a token purchase within 14 days of making it and get your money back for every token from that pack you have not spent. Write to hello@blur.fan from the email on your account and tell us which purchase. You do not need to give a reason.

Tokens you have already spent are not part of that refund: the post you unlocked, the tip you sent or the subscription you started was supplied the moment you used them.

If you were charged twice for the same pack, charged without receiving the tokens, or charged for something you did not buy, write to hello@blur.fan. We check the payment with Stripe and refund any charge made in error in full.

If something you unlocked will not load, or is clearly not what its post described, tell us at hello@blur.fan and include the link to the post. Where we confirm the problem, we return the tokens you spent on it to your balance. This does not limit your statutory rights for digital content that is faulty or not as described (Terms, Section 12).

Apart from Sections 2 to 4 and your statutory rights, tokens spent on unlocks, tips, subscriptions, the Mystery Drop, boosts and AI Studio are final, because the thing they paid for was delivered when you spent them. In AI Studio, a photo or clip that is not delivered — because the model failed, refused it or took too long — is refunded to your balance automatically (Terms, Section 11).

Free tokens — from sign-up, referrals or streaks — have no cash value and are never refunded. Creator earnings and Reward Pool prizes are not purchases, so they are not refunded either; they are withdrawn as described in the Terms.

We refund to the card or payment method you used. Stripe usually returns the money within 5–10 business days, depending on your bank. When the refund is issued, the tokens it covers are removed from your balance — all of them for a full refund, the matching share for a partial one. We never take your balance below zero.

Please write to us first — most problems are fixed faster that way. If you open a dispute (chargeback) instead, the tokens from that purchase are removed while it is open, and AI Studio is paused on the account. If the dispute is decided in Blur's favour, the tokens that were removed are given back.

Refund requests and questions: hello@blur.fan. We reply within a few business days.